We stayed for a couple of nights with my kids and my parents. Good location, clean room, modern building, love the breakfast buffet; parking is underground had no problem, and the staff polite and helpful. Definitely will come back.
The hotel is fantastic, and the room is big. The bed was very comfortable — the pool. Great location. The free laundry service. Breakfast. The staff was amazing. I want to share my thanks to Antonio in the dining room. And to James at the front desk tour, they are very kind and helpful.
I travel extensively, and this hotel is the best of approximately 50 Holiday Inns I have stayed everywhere between Canada and Chile. Every aspect of my six-night remains wholly exceeded my expectations. I am impressed with their cozumel jet board suggestions!
We planned our trip to Playa Del Carmen about six months ago and am very glad that we chose to stay at the Holiday Inn Express in Playa Del Carmen. This hotel is conveniently located near the famous 5th avenue and was also walking distance to the pick-up point for our Xcaret adventures.
The rooftop pool is fantastic and has a great view of the ocean and the island of Cozumel. We celebrated my son’s 15th birthday on the rooftop event center with complete live music and catering. The staff is fantastic and felt like staying with family. Fatima, Vero, and Antonio took us in and treated us so well.
There were 38 friends and family with us on our trip and had so many great comments about the hotel during our stay. It was hard to leave on our departure and gave hugs all around to the staff, and we will see them again next year.
This is a great hotel, all the staff was excellent, especially Veronica, Toño and Alama. Everything was great, the food, the service, and the swimming pool. They had all the amenities needed to make this a comfortable and fruitful stay.